We welcome your feedback and suggestions on how we can improve our service.
If you are a patient currently in hospital with a complaint or a concern, we encourage you to discuss this with your nurse in the first instance.
If you have had a positive experience with one of our staff, we are interested in hearing about this also. The hospital has a staff recognition program and seeks to recognise staff who provide exceptional care and service. There are staff excellence feedback cards for patient and carers, located throughout Marian Centre, that can be completed and returned to reception.
Consumer focus groups
Consumer focus groups are facilitated on a fortnightly basis by a member of Marian Centre's consumer and carer committee. These meetings provide another opportunity to give your feedback on our staff, services and facilities. Session times are displayed on the inpatient group program timetable.
At the time of your discharge you will be asked to complete our patient experience survey. The feedback you provide helps us to know what we are doing well, staff we should recognise, and how we can improve our service for all patients and their visitors.
We appreciate your time to complete the survey and provide us with valuable feedback about our service.
For general feedback and enquiries, please contact us using the enquiry form provided.