Our consumer and carer committee plays a key role in improving the experiences and care we provide our patients.
We aim to include
patients and significant others in decisions that affect their well being and
care at an organisational level.
Consumers and carers have a right
to participate the care and service that they receive. We welcome feedback, to
ensure that Marian Centre can continually improve the services we provide to consumers and their families.
We engage with consumers and
carers to obtain feedback about what the hospital does well, as well as
suggestions and ideas about what it could do to improve the experience that
patients have. Regular feedback is obtained in four ways:
All patient rooms and
reception hold feedback cards for those wanting to use them.
All patients are requested to
complete a patient satisfaction survey on discharge.
Patient groups are often
requested to provide information via verbal feedback or questionnaires on
specific services within the hospital or review new initiatives.
Consumer and carer
representative group meetings coordinated by the Marian Centre Quality and Risk
Patients are regularly provided
with information about the hospitals services including reviews of performance,
new initiatives and management of safety and risks.